Service vs Attitude

Log start: 5:30am April 25th 2009

So it starts like this; Jose, Joe, and I went out to eat at Chilis today.
And that's it.

Our waiter, complete jackass.
I've seen my fair share of jackass waiters, but they try not to be one... this one is probably new to the game or something...

Service: Something that you must offer to patrons without bias no matter what. (Unless it gets too unreasonable)
Attitude: Something that you keep to yourself when you're under the clock.

Stony Brook University, Asian population; 65%+
Asian population off campus around the area; 5%+

I know that i'm a minority off campus, we've been seated in the corner before and we've seen our share of bad service. *cough* Friendlys *cough*
But today was on another level.

Our waiter today took about 30 minutes before he took out order. People came in before us and their waiters got them their drinks while we're still holding on to our menu, thirsty and hungry.
When our waiter came to our table i looked at him and recognized him as the person that goes around socializing with white girls while denying the minority their service.

I know, in this day and age it seems a little harsh to label someone this, but i have no other words that can possibly describe the situation.

We ordered out drinks and our food after 30 mins.
Someone came in and sat behind us. They ordered. and they receive their drinks before we receive ours. Of course, they had a different waiter. Our waiter is still going around the restaurant socializing instead of bringing us our drinks.
I know it doesn't take 10 minutes to get out two cups of water and mix an iced tea together. You fill a glass with ice, squeeze some syrup in, mix with water and then it's done. And if it's the bartenders fault for not being able to fill a glass of water within even 30 seconds, please fire him and hire me. I guarantee that i can fill a glass of water -_-

So our drinks come and he thinks he's a smartass by bringing Joe two of his iced teas to skip out on the refill time. He even got the drink orders wrong, while the three of us were talking (because that's what customers do right? i mean, we're not the ones working) he passed the drinks in the wrong order and then he looks at me when i look at the drinks weird.
He says "Not your order? Well speak up next time, okay?"

As soon as he said that i notice myself repeating a bad habit that i gave up for about a year already. i closed my eyes tightly and turned my head to the left about an inch giving the expression that said "Did you really say that? If you dare say it again one more time you're going to be sorry"

He dropped off our drinks and went to socialize again.
Jose said he treated us like children, and that would be the only way to explain it. Speak up next time? By the looks of it, we're only about +/- 2 years in age. How dare a waiter treat someone like that anyway?
I worked at Toys R Us for a christmas season 2 winters ago and i would of never thought to give the customer that attitude. I would help them and if i wasn't able to help them, i would call my supervisor to help them. You just don't treat people that way, you just don't.

He didn't show his face until the end of the meal when he brought our check.
Oh, funny thing, he brought our check when Joe was still eating and didn't even say "thank you for choosing Chilis or is there anything else you guys need?"
already two major waiter taboos that you DO NOT cross over.
And of course, we needed something, we wanted some fucking dessert, are you serious? which waiter doesn't even ask if we wanted dessert?
And when Jose tried to get his attention, HE IGNORES US AND GOES TO THE NEXT FUCKING TABLE TO SOCIALIZE. When he finally stopped talking and turned around, he tried to walk past us until we were like "HEY!".....

In the end, we got our dessert... and our 6 minute refill on WATER.

By the end, we decided that we would give him 10% tips... i didn't agree, i think he shouldn't of gotten anything at all based on his service and attitude. But to be nice, i overcame all urges to speak out and 10% was given...

And guess what? I was going to pay with a Credit Card (note: a major credit card with a VISA symbol) and he was like "Oh sorry, i can't accept the card, we closed the registers already"
and then he walked away...

Let me get this straight... You're a major food chain and you don't accept credit cards, AND you closed the registers???? What does that mean? Does that mean you can't even accept cash? I mean, if you can't swipe something you must not be able to open up the cash drawer either right????? Or were you afraid that my card was stolen and won't accept it??

So much for being treated right.

If the registers are closed and you won't accept card, that means you won't be able to accept cash either right? does that mean that we can walk out without paying? I mean, your registers ARE closed. Fucking dick face.
I bet if i asked for your manager your registers will fucking turn on like magic and suddenly accept cards again.


People like this should get fired, i know people who are looking for a job off campus and have been denied a job because their positions are filled. This was the type of person who should just quit (maybe quit on life too because he's such a fucking dick to *maybe* only minorities) and leave others who are much more qualified with the job.

Don't get me wrong, for the 1937518036518356913650135713 times that we've been to Chilis, everything was only a little less than awesome. everything was on time and the food was good, the only thing bad this time was the waiter experience. And the only thing that will make us boycott chilis.
I know the service of some college kids won't shut down your business and it's certainly not meant to.
It's just to keep us away from stupidity.
Like a poster around campus says, "Accepting hate is the real crime"

And we're not people of crime :p

Bad waiters = bad experience of restaurant= Fail.

HakoneDayDreamer, I won't settle for this again.